Need for Service
Custom builds

If your shop needs it,
we build it.

Every shop runs a little differently — and no software fits all of it out of the box. Tell us the scheduling rule, booking step or automation you're missing, and we'll build it into your NFS account. Your shop gets it. Nobody else does.

Scheduling rules Booking steps Automations Reports Job-board tweaks
How it works

Tell us. Proposal. Built.

No tickets, no feature-request void. You talk to the people who build the product.

1 Tell us what you need

Describe it — in plain words.

No spec, no screenshots, no homework — just describe how your shop wants to work and where the software gets in the way.

2 Get a fixed-price proposal

One written number. No hourly billing.

We send you a short proposal: exactly what we'll build, what it costs and when it lands. Small builds typically run around $300, one-time. You only go ahead if the number makes sense — and the price never moves after you say yes.

3 It's built into your account

Switched on for your shop. Only your shop.

Your build becomes part of the main NFS system, turned on just for you — not a bolted-on hack that breaks later. Every future NFS update still reaches you automatically, with your custom feature riding along. Nothing to maintain, nothing goes stale.

Example builds

The kind of things shops ask for.

Typical requests with typical prices — your proposal always states the exact number before anything gets built.

Scheduling

A rule your calendar doesn't have

Your booking calendar follows how your bays actually run — not the other way around.

  • Full wraps only start Mondays & Tuesdays
  • Hold one bay for walk-ins after 2pm
  • Extra cure-time buffer after every ceramic job

Typically $300 · one-time

Booking flow

An extra step at checkout

Ask every customer exactly what your front desk asks — captured on the booking, automatically.

  • Gate or garage code for mobile jobs
  • Insurance claim number up front
  • "How did you hear about us?" on every booking

Typically $250 · one-time

Messaging

An automation in your wording

Messages that sound like your shop and fire exactly when you want them to.

  • "Your car's ready" text, written your way
  • Follow-up three days after pickup
  • Review ask timed to when you want it

Typically $250 · one-time

Reports

A number you check every week

The stat you keep working out on paper, landing in your inbox instead.

  • Film usage summary every Monday morning
  • Month-end revenue by service type
  • No-shows by weekday, so you can fix the pattern

Typically $350 · one-time

Shop workflow

The job board, your way

Match the system to how jobs actually move through your shop.

  • An extra stage on the job board
  • A custom field on every job
  • Your own labels, statuses and order

Typically $300 · one-time

Bigger builds

Something bigger in mind?

Bigger builds work the same way — described in plain words, quoted in writing, then built.

  • A whole new step in your customer flow
  • A connection to a tool you already use
  • Something nobody's built yet

Fixed quote before we start

Every build starts with a written, fixed-price proposal — the price you approve is the price you pay. And if what you're asking for belongs in NFS for everyone, we'll tell you straight and build it as a standard feature instead — free.

One system, your switch

Custom — without the custom-software problems.

✓ Only your shop sees it

Your build is switched on for your account and no one else's. Your workflow stays your edge — it doesn't show up in your competitor's system next month.

✓ Updates never leave you behind

Custom work from agencies rots the moment the main product moves on. Your build lives inside NFS itself, so every new release still reaches you — automatically, with your feature intact.

✓ No hourly meter running

You approve one written price before we start. No day rates, no scope surprises, no invoice you didn't see coming.

FAQ

Fair questions.

What does a custom build cost?

Small builds — a scheduling rule, an extra booking question, a custom message — typically land around $300, one-time. Bigger builds are quoted individually. Either way you get the exact number in a written proposal before any work starts, and it doesn't change after you approve it.

Will NFS updates break my custom feature?

No. Your build is part of the main NFS system, switched on just for your account — not a separate version of the software. Every update we ship reaches you the same day it reaches everyone else, with your custom feature riding along.

How long does it take?

Your proposal includes the delivery date. Small builds are usually live in your account within days of approval, not weeks.

What if other shops would want the same thing?

Then it probably belongs in the product — and we'll tell you straight. If we build it as a standard NFS feature, you don't pay for custom work. Custom builds are for the things that are genuinely specific to how your shop runs.

Do I need to be on NFS already?

Custom builds are for shops running NFS. Not on it yet? Book a demo — bring your "it needs to do this one thing" requirement to the call and we'll tell you honestly whether it's built in, a custom build, or not a fit.

Custom builds

Tell us what your shop needs.

Describe it in plain words — you'll have a written, fixed-price proposal before anything gets built. Small builds typically run around $300.