Need for Service

Terms & Conditions

Effective July 2, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Need for Service software, websites (including needforservice.app), applications, and related services (together, the “Service”), operated by CWS OÜ (“Need for Service,” “we,” “us,” or “our”). By creating an account, using the Service, or submitting a form, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms, and “you” refers to that business.

1. The Service

Need for Service provides online booking, scheduling, quoting, customer-management, messaging, and payment-collection tools for automotive service businesses (such as window tint, paint protection film, ceramic coating, vinyl wrap, detailing, and general repair shops). We may add, change, or remove features over time. We provide the Service on a software-as-a-service basis; we do not perform automotive work and are not a party to any transaction between a shop and its customers.

2. Accounts & eligibility

You must be at least 18 years old and provide accurate, complete information when creating an account. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorized use. You are responsible for the acts and omissions of anyone you allow to access your account (for example, your staff).

3. Plans, fees & billing

Access to paid features requires a subscription. Fees, billing frequency, and plan features are described at the time of purchase or in your order. Unless stated otherwise: (a) subscriptions renew automatically for successive periods until cancelled; (b) fees are charged in advance and are non-refundable except where required by law; (c) you authorize us or our payment processor to charge your payment method on file for recurring fees; and (d) we may change pricing on renewal with reasonable notice. Taxes are your responsibility unless stated otherwise. You can cancel renewal at any time; cancellation takes effect at the end of the current billing period.

4. Payment processing

The Service lets shops collect deposits and payments from their own customers through third-party payment processors (for example, Square). We are not a payment processor, bank, or money transmitter. When you connect a payment account, funds from your customers are settled directly to your account with that processor, subject to that processor’s own terms and fees. You are solely responsible for: your use of the payment processor; your pricing, deposits, refunds, chargebacks, and disputes; and compliance with all applicable card-network rules and laws. We do not hold funds and are not responsible for the acts, delays, or failures of any payment processor.

5. Bookings & your customers

The Service enables your customers to request appointments, quotes, and services from you. You are responsible for honoring, rescheduling, or cancelling bookings, for the accuracy of your listings, hours, pricing, and policies, and for the services you provide. Any deposit, cancellation, or refund policy you configure is a matter between you and your customer. We are not responsible for no-shows, disputes, or the quality of work performed.

6. Acceptable use

You agree not to: (a) use the Service unlawfully or to send spam or unlawful, harassing, or deceptive messages; (b) upload malware or attempt to gain unauthorized access to the Service or its systems; (c) reverse engineer, resell, or copy the Service except as permitted by law; (d) send communications (including SMS or email) to people who have not consented, or in violation of the TCPA, CAN-SPAM, carrier rules, or similar laws; or (e) interfere with the integrity or performance of the Service. We may suspend or limit accounts that we reasonably believe violate these Terms.

7. Your data & privacy

You retain ownership of the data you and your customers submit through the Service (“Your Data”). You grant us a limited license to host, process, and use Your Data solely to provide, secure, and improve the Service and as described in our Privacy Policy. As between you and us, you are the controller of your customers’ personal information and are responsible for having the necessary rights and consents (including SMS/marketing consent) to collect it and to have us process it on your behalf. We handle personal information as described in the Privacy Policy.

8. Third-party services

The Service integrates with third-party products (for example, Square, Shopmonkey, Urable, Google, and SMS/email providers). Your use of those products is governed by their own terms and privacy policies. We are not responsible for third-party services, and their availability or behavior may change. If you connect a third-party account, you authorize us to exchange data with it as needed to provide the features you enable.

9. Intellectual property

The Service, including its software, design, and content (excluding Your Data), is owned by Need for Service and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription in accordance with these Terms. All rights not expressly granted are reserved. If you send us feedback or suggestions, we may use them without obligation to you.

10. SMS / text messaging program

Program name: Need for Service Demo Reminders.

Program description: When you book a demo and provide your mobile number, we send you appointment confirmation and reminder text messages about that demo, including the video meeting link.

We will not share your mobile number or SMS consent with third parties for their marketing, as described in our Privacy Policy. When you use the Service to message your own customers, you are responsible for obtaining their consent and for complying with all applicable messaging laws and carrier requirements.

11. Disclaimer of warranties

The Service and all content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any data will be accurate or preserved.

12. Limitation of liability

To the fullest extent permitted by law, Need for Service and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total liability for any claim relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the three (3) months before the event giving rise to the claim, or (b) USD $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Need for Service from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, Your Data, your services to your customers, your messaging to your customers, or your violation of these Terms or applicable law.

14. Term & termination

These Terms apply while you use the Service. You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that creates risk or legal exposure. Upon termination, your right to use the Service ends. We may delete Your Data after a reasonable period following termination; you are responsible for exporting anything you wish to keep. Sections that by their nature should survive (including payment, IP, disclaimers, liability limits, and indemnity) will survive termination.

15. Changes

We may update these Terms or the Service from time to time. If we make material changes, we will update the “Effective” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of the Republic of Estonia, where CWS OÜ is established, without regard to conflict-of-laws rules, except where mandatory consumer-protection laws of your place of residence apply. The courts located in Estonia will have jurisdiction over disputes, unless applicable law requires otherwise.

17. Contact

Questions about these Terms? Email matteo@needforservice.net.