Privacy Policy
Effective June 29, 2026
This Privacy Policy explains how CWS OÜ (“Need for Service,” “we,” “us”) collects, uses, and protects information when you visit needforservice.app or request a demo. By using our site or submitting a form, you agree to this policy.
Information we collect
- Information you provide: name, email address, mobile phone number, shop name, and number of bays when you submit our demo booking or contact forms.
- Usage data: standard analytics and advertising identifiers (e.g., cookies and the Meta pixel) to understand site traffic and measure marketing.
How we use your information
- To schedule, confirm, and remind you about a demo you requested (by email and, if you provide a mobile number, by text message).
- To respond to your questions and follow up about Need for Service.
- To operate, secure, and improve our website and services.
SMS / text messaging
We do not sell your information, and we do not share it with third parties for their own marketing.
Mobile information (your phone number and SMS consent) will not be shared with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
If you provide your mobile number when booking a demo, you consent to receive demo confirmation and reminder text messages from Need for Service. Message frequency varies (typically up to four messages per booked demo). Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase. See our SMS Terms & Conditions.
Service providers
We share information only with vendors that help us operate, and only as needed to provide our service: Google (calendar scheduling and Google Meet), HubSpot (CRM), Twilio (SMS delivery), and Vercel (website hosting). These providers process data on our behalf and are not permitted to use it for their own marketing.
Data retention
We keep your information for as long as needed to provide the demo and follow-up, and as required for legitimate business or legal purposes. You may ask us to delete your information at any time.
Your choices
You can opt out of texts by replying STOP, unsubscribe from emails using the link or by replying, and request access to or deletion of your data by emailing us.
Contact
Questions about this policy? Email matteo@needforservice.net.